To research details of the Subaru Extended Service Contract plans, and alternatives sometimes offered to Subaru owners, click on Subaru Plans vs. Some Other Plans.
When you're ready to shop for the best extended service contract for your new Subaru, click on Extended Service Contract Comparisons. Then print the handy comparison form to use as a reference when discussing service contract details with your retailer or financing institution.
Subaru Plans vs. Some Other Plans
| Contract Provisions | The Subaru Plans | Some Other Plans* |
|---|
| Wear and Tear | Fully covered | Often excluded from coverage |
| Heads and Engine Blocks | Fully covered | Only covered if damaged by internally lubricated part |
| Cause and Effect | Fully covered | Often excluded from coverage |
| CVJ Boots | Fully covered | Often excluded from coverage |
| MacPherson Struts | Fully covered | Cover MacPherson housing only |
| Replacement Parts | Genuine new or remanufactured Subaru parts | Parts may be used, rebuilt or generic |
| Claim Administration | Trained Subaru factory technicians | Administrator's personnel |
| Obligor | Subaru of America, Inc. | Retailer or insurance company |
| Rental Car Reimbursement | $35/day up to $175 | May provide less coverage or none at all |
| Towing Reimbursement | $50 per occurrence | May provide less coverage or none at all |
| Trip Interruption | $500, if 50+ miles from home | If available, may be $200, if 100+ miles from home |
| Roadside Assistance | $100 dispatched towing, locksmith, gas delivery, tire change, battery jump, on-site minor repair, trip routing, lost key return, road hazard tire protection | Availability and benefits vary or may be offered for an additional charge |
| Transferability | $35 fee per occurrence | $35-$55 if transferable or only one time in life of car |
| Cancellation | Full refund first 90 days, pro rata thereafter, $25 fee | If cancelable, pro rata or short-rate method, $35 fee |
| Deductible | If applicable, one per repair visit regardless of the number of parts repaired | One per component repaired |
| Surcharges | Turbo | 4WD, AWD, hi-tech, electronics, seals and gaskets |
*Based on comprehensive marketing research of typical extended service contract providers.
How To Be A Smart Shopper
To be sure the extended service contract you buy will do what you need it to, make sure it is a genuine Subaru product. Ask to see an actual sample of the contract and read it carefully. Reputable companies will be happy to provide one to you. Don't be misled by fancy brochures.
Extended Service Contract Comparison
| Added Security® | Other Plans |
|---|
| Is the extended service contract you are considering a genuine Subaru product backed by Subaru of America? | Yes | |
| Subaru Added Security is the only extended service contract backed by Subaru of America, Inc. | | |
| Does it cover wear and tear? | Yes | |
| It doesn't if it specifically excludes "low compression or gradual reduction in operating performance." | | |
| Does the contract define the term "breakdown" as, "the failure of a part to work as it was designed to work in normal service?" | Yes | |
| If it specifies "defect in materials or workmanship," it doesn't cover wear and tear. | | |
| Does it cover cause and effect? | Yes | |
| A repair of a non-covered part due to the failure of a covered part. | | |
| Does it cover constant velocity joint boots? | Yes | |
| Ask about other "exclusions" that won't be covered by the contract. | | |
| Is rental car reimbursement available if the service department has to keep your car overnight? | Yes | |
| Many programs require that the labor for the repair exceed eight hours to qualify for more than one day of rental coverage and allow only two days for parts delay. | | |
| Are only genuine Subaru replacement parts used for repairs? | Yes | |
| Some non-Subaru plans allow the use of used parts. | | |
| Will you be charged just one deductible each repair visit? | Yes | |
| Many programs charge a deductible for each component that needs repair, even if it is in the same repair visit. | | |
| Are AWD, high-tech components, on-board computers, seals and gaskets included in the base price? | Yes | |
| Many programs charge extra to cover these items. | | |
Questions To Ask Yourself:
Who do I want to be responsible for protecting me against unexpected repair costs?
- A broker, insurance company or a third party that I never heard of?
- A company that may not be in business when I need them?
- Or is the best choice to be covered by Subaru?
- Who truly cares how happy I am with my Subaru or if I ever buy another one?
- A broker, a so-called administrator or an insurance company?
- Or would I rather have Subaru on my side?
Subaru cares about you!
Frequently Asked Questions
What vehicles are eligible for Added Security®?
Added Security® was created exclusively for Subaru vehicles. Any Subaru model that is still covered under Subaru of America's basic warranty is eligible for Added Security® unless it is used commercially or is equipped with a snowplow.
What is the cost of an Added Security® plan?
Plan costs vary depending on the terms of the plan (length of coverage, deductible amounts etc.). Your local Subaru Retailer would be in the best position to give you specific pricing for all of the available plans.
How long does the service contract coverage last?
You can select the length of coverage that best suits your needs. You have a choice between eight different plan terms. You can even choose a plan that covers your Subaru until it is seven years old or has accumulated 100,000 odometer miles, whichever comes first. The plan term is calculated from the start of the factory warranty and at zero miles.
What Should I do if I have a mechanical breakdown?
Try to get your Subaru back to your Subaru retailer, unless further damage would result from driving it. Otherwise, you can call our toll-free claims number for assistance. Added Security® is honored throughout the United States and Canada.
What should I do if I need roadside assistance?
If your plan includes roadside assistance coverage, Cross Country Motor Club will send you a separate package which will provide a 24-hour toll-free emergency number to call, as well as detailed information about the many other services available to you.
Will I have to pay a deductible?
No! You can choose a plan with a zero deductible. However plans are available with a $50 or $100 deductible. It's up to you.
What if I sell my Subaru before the Added Security® coverage expires?
To enhance resale value, any remaining coverage can be transferred to a subsequent owner for a small service fee. Or, if you prefer, you can cancel your coverage and apply for a prorated refund.
